Wyatt&Co. www.jcwyatt.com

order terms and conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH JCWYATT.COM. please read the below statement about apple / perishable exchanges, returns and credit

Thank you for shopping with us. We sincerely hope you are pleased with your purchase or gift. If you need to return or exchange an item from your purchase or gift today, we have a 100% satisfaction guarantee. This luxury of being able to return your purchase or gift received from a customer whom purchased the merchandise from our store our web site.

PLEASE DON'T RETURN ANY PURCHASE OR GIFT THAT ARE PERISHABLE. PLEASE NOTIFY US 203-481-0001 WITH WHY YOU ARE NOT COMPLETELY SATISFIED, WITHIN 5 DAYS OF RECEIPT OF MERCHANDISE FOR CREDIT REFUND OR EXCHANGE. RETURNS ARE SUBJECT TO APPROVAL AND JCWYATT AND THE MANUFACTURE ARE THE ONLY TWO PARTIES THAT ARE ABLE TO ACCEPT A CUSTOMER'S COMPLAINT. RETURNS ARE SUBJECT TO JCWYATT'S SOLE DISCRETION AND OPINION THAT THE MERCHANDISE IS OR IS NOT DAMAGED, ROTTEN OR WAS LEFT UNATTENDED TO THE CUSTOMER'S NEGLECT. JCWYATT WILL ONLY CREDIT A CUSTOMER, IF THE MANUFACTURE OF THE MERCHANDISE PROVIDES A CREDIT TO US. IF THE MANUFACTURE DOES CREDIT JCWYATT FOR THE MERCHANDISE THAN THE CUSTOMER WILL RECEIVE A CREDIT FROM JCWYATT AND THE MERCHANDISE WOULD BE CONSIDERED ACCEPTABLE TO RECEIVE A CREDIT.

about returns PLEASE RETURN MERCHANDISE PROMPTLY. RECEIPT IS REQUIRED FOR US TO ACCEPT RETURNED MERCHANDISE. We will gladly issue a refund, credit or exchange for all purchases returned within 15 days of purchase for crafter's merchandise and 30 days for jcwyatt merchandise. If you return merchandise after 15 days of purchase, its up to the store manager to authorize a decision to accept the return. We may issue a gift certificate, credit to credit card, check (within 2 weeks) and a check back to the actual person who purchased the item. Sorry, we DON'T give cash back to any customer or the gift recipient. Please call 1-800-529-9288 (1-800 JCWYATT) for questions and information about how we can assist you with your situation. NO returns are accepted on custom orders, discounted merchandise and on all sales are final merchandise. Unwrapped and unused items will only be accepted. Items shipped to the wrong address, from customer's mistake and fault for providing us with the incorrect address will not be subject to these terms and conditions. As we mentioned cash is not given back to anyone, a check will be issued to only the customer whom purchased the merchandise. The person that received the merchandise as a gift will not be a payable of the check that is mailed to the purchaser. A gift certificate of equal or less value will be issued to the gift receiver if merchandise was purchased with cash or check. Returns paid by credit card will take about 2 billing cycles to clear accounts.

how to return items to us. PLEASE FOLLOW INSTRUCTIONS FOR PROMPT RETURN, CREDIT OR EXCHANGE. 1. Enclose any of the following we provide with your shipment: the packing slip, shipping statement, invoice/ receipt provided to you. 2.Package the merchandise in its original packaging meeting all carriers guidelines. 3. Tape a return label or ours (if provided) to the top of the outside of the package. For your protection have the merchandise return insured, please return by Fedex, FEDEX GROUND, UPS or Priority Mail tracked. PLEASE DON'T RETURN PERISHABLE ITEMS. CUSTOMER OR GIFT RECIPIENT IS RESPONSIBLE FOR ALL SHIPPING CHARGES BACK TO US. WE DON'T REFUND ANY SHIPPING COSTS FOR ANY ORDER.

exchange or refund. TERMS FOR REFUND, CREDIT OR EXCHANGE ARE AS FOLLOWS: For cash or checks a refund will be generated 1-7 days to the person whom purchased the merchandise. Please allow for mailing and processing time. CASH WILL NOT BE GIVEN TO ANYONE FOR RETURNS. For credit cards, we will credit the credit card issued within 2 -10 days. Please allow 2 billing cycles for credit to appear on your statement. For returns after 30 days a merchandise store gift certificate may be issued if merchandise is not crafter's merchandise.

order confirmation. (for corporate accounts only) Wyatt & Co. requires large corporate accounts signed confirmation of corporate orders. Please FAX back the signed invoice within 48 hours of receipt. Please sign, date and note name, address and billing information is accurate. Please sign the credit card signature section to authorize this order and confirm it is complete. Call 1-800-529-9288 (1-800-529-9288) for details.

canceling orders. WE ONLY ALLOW 24-HOURS TO CANCEL AN ORDER. To cancel an order please notify us within 24hours of placement of that order. Calll us anytime including holidays we phones are open 365 days a year. AFTER 24-HOURS ALL ORDERS ARE FINAL AND CUSTOMER IS HELD RESPONSIBLE FOR THE ORDER AND CHARGE/PAYMENT. JC Wyatt will only accept cancellations within 48 hours by: Phone or FAX, with a confirmed authorization code, Customer Service assistance is available 7 days a week from 10:00am to 10:00pm EST. JC Wyatt is not responsible for any cancellation that is not received within the 48 hour time period, which includes weekends and holidays. Time period begins, when JC Wyatt receives your order. After 48 hours, the customer will be held responsible for all orders placed.

return policy. Returns must be returned with our authorization and within 5 days of receipt for perishable foods. NO returns accepted without JC Wyatt return authorization. call for details 1-800-JCYWATT Note that a copy of the most current terms and condition is post at the main customer care desk at our department. Please review the form at the desk for all up to date information that may not be posted here. Simply, contact JC Wyatt at 1-800-529-9288 to obtain a Return Authorization. Returned merchandise must be shipped in original carton and must be in unused and unopened condition. Only damaged merchandise will be accepted for exchange or credit. Upon JC Wyatt receipt of damaged goods, a credit will be issued to credit card or account. No returns will be accepted on C.O.D. or Custom Orders. Wrong merchandise shipped due to the customers own mistake must be returned with our authorization upon receipt. There will be a charge of 10% of all returned merchandise, plus shipping.

payments. All orders must be pre-paid by money order, business check or credit card. Matercard, Visa, Discover Card or American Express Cards are accepted. American Express is the Official Card of JC Wyatt and ALL orders paid with the American Express cards are processed and shipped first. All Credit Card orders are authorized and charged upon or prior to shipment from JC Wyatt.

checks. All orders paid by check are subject to rules and terms provided at the main customer care desk. Any checks returned are subject to a $25.00 service charge to the customer. A a major credit and valid identification is required to purchase items from us.

shipping. All orders are shipped between 1 to 5 days. Shipping & Handling charges will be added to all orders. JC Wyatt ships by FedEx and Fedex Ground

orders. JC Wyatt has no minimum orders.

C.O.D. orders. C.O.D. Orders are not accepted.

custom orders. ALL Custom Orders are to be processed through JC Wyatt for prices and availability. Custom Orders include: Bulk amounts of a certain design and custom work to place any JC Wyatt image on Stationery, Note Paper or Note card, that is not currently part of the existing Catalog Collections. All Custom Orders will include a $35.00 processing Fee for all custom works. No returns will be accepted on Custom Orders. Personalized: Invitations and Holiday/Christmas Cards are also available through JC Wyatt. Call for custom price rates.

account number & information. The customer’s phone number is their 10 digit account number with JC Wyatt.

samples. Customers with an established Net 30 Account or Credit Card Account with JC Wyatt may request merchandise samples. The customer will be billed for all samples requested.

invoices. JC Wyatt invoices are easy to understand, and provide the customer with information needed about an order. On the back of each invoice, you will find the payment section for your order. Please include your invoice number and account number on all checks when making payment. Please remit top portion of the invoice with your payment to:

JC Wyatt Wyatt & Co. 84 East Main Street Branford, CT 06405-3790

NET 30 account. If you wish to acquire an account under Net 30 terms with JC Wyatt please request and complete the JC Wyatt Customer Credit Application. JC Wyatt requires a prepayment on customer's initial order. Until a credit limit has been established by JC Wyatt, NO orders will be processed or shipped under net 30 terms. JC Wyatt will set a credit limit on all accepted accounts. Please allow three weeks for credit approval.

credit card account: Any customer may set up a Credit Card account with JC Wyatt. JC Wyatt will provide the customer with a status & privileges of a Net 30 account, as payments for all orders will be charged to your credit card. The flexibility to pay your own credit card after 30 days or over time will give you the option to manage your finances through your credit card payments. Your credit card will provide you with an established available credit and source of payment for all orders. If the customer wishes not to pay by credit card, the customer is responsible to notify JC Wyatt within 48 hours of placement of order at 1-800-529-9288 to make payment arrangements. All Credit Card Accounts will receive discounts off standard shipping rates, first priority for order processing and shipment, special rates on certain merchandise and special acknowledgment on new design releases.

Call for assistance at 1-800 JCWYATT (1-800-529-9288) 203-481-0001 7 days a week

Questions or comments regarding the Web Sites and the information contained in the Web Sites should be directed to jcwyatt@jcwyatt.com at Wyatt & Co, a division of jcwyatt. Any communication or material transmitted to us via the Web Sites or Internet e-mail is transmitted on a non-confidential basis.